Information about our straightforward identity verification process, which is designed to enhance security and protect against fraud.

Here's what you can expect:

  • Scheduling the Verification Call: In the next two business days, one of our dedicated sales representatives will reach out to you via text message to coordinate a convenient time for a brief Facetime/Video identity verification call.
  • Quick and Convenient Call: The verification call is designed to be efficient and will occur on weekdays between 10AM and 5PM AEST. Our representative will guide you through the process step by step.
  • Identity Verification Steps: During the call, we kindly request your cooperation in verifying your identity. This entails displaying your ID, confirming the last four digits of the payment card used, and verifying the associated cardholder name. Please rest assured that we treat your privacy with utmost importance – none of this information is recorded or stored.
  • Our Security Measures: The identity verification procedure has been implemented to safeguard both your interests and ours. By ensuring secure transactions, we collectively contribute to preventing fraudulent activities.
  • Refund Policy: Should you opt not to complete the ID verification process after making your online purchase, please be aware that your order will be fully refunded. However, a minor fee will be deducted to cover the card processing charges. The fee percentages are as follows:
    • Visa or Mastercard purchases: 1.7% of the purchase price
    • American Express purchases: 2.7% of the purchase price
  • Learn More: For additional information, we encourage you to review our comprehensive Terms and Conditions and Privacy Policy. Should you have any questions or require assistance, our dedicated Customer Support team is readily available to help.
  • Physical Store Purchases: Please note that the ID verification process is exclusive to online purchases and does not apply to transactions made at our physical stores.

We value your cooperation and understanding as we work together to ensure a secure shopping experience. Thank you for choosing us for your purchase. We look forward to continuing to provide you with exceptional service.